|WHAT YOU SHOULD BRING FROM HOME
WE’LL TAKE GOOD CARE OF YOU
We know a hospital stay can be a difficult time for you, your family and friends. The inconvenience of a hospitalization and the many questions which arise can sometimes be overwhelming. We understand your concerns and we care. Your health and comfort are our most important considerations.
Nason Hospital has been a vital part of this community since 1900. We want your visit to Nason Hospital to be a pleasant experience and pledge our best efforts toward helping you recuperate as quickly and comfortably as possible.
This booklet will help you become more familiar with how we will care for you while you are our guest. If you need more information or assistance, please feel free to ask your nurse or dial “0” for the operator and ask to speak with the nurse supervisor. We will try to answer your questions quickly and completely.
WHAT YOU SHOULD BRING FROM HOME
You may want to bring a few personal items with you from home such as a bath robe, slippers, pajamas, deodorant, toothbrush and reading materials. If you wear dentures, contact lenses, glasses, or a hearing aid, you should bring their containers so they will be protected during your stay.
Please bring a list of any medications which you are currently taking so you can provide this information for your physician while in the hospital. Do not take any medicine other than what is given to you by the nurse. Herbal remedies will not be provided by the hospital. Ask your physician if you are permitted to use your own while hospitalized.
You should not bring valuables (jewelry, credit cards, large sums of cash, etc.). However, you may wish to keep a few dollars with you for incidental purchases such as newspapers or magazines. If you have any valuables with you as a result of an emergency admission, we ask that you send them home with a family member or contact your nurse to have them secured in a safe place.
Only electrical items (razors, hair dryers, radios, etc.) that meet the hospital’s safety standards may be used. Please request our nursing staff to have these items checked for you.
You should also bring your insurance cards/information (Medicare, Blue Cross, or other) and social security card with you.
WHEN YOU ARRIVE AT THE HOSPITAL
Upon your arrival at Nason Hospital, you will be interviewed by a member of our admissions staff and will be asked to sign appropriate forms for the services you will receive while you are in our care.
The interviewer will also complete the necessary paperwork so that your bill can be submitted to the appropriate party responsible for payment.
If you have not had pre-admission testing, it may be necessary for you to have some diagnostic testing before going to your room. If this is required, it will be explained to you at that time. You will then be escorted to the room to which you have been assigned based on your medical needs and services required.
YOU’LL STAY IN A COMFORTABLE ROOM
As you settle into your room, your nurse will orient you to your surroundings. The closet and drawers located in your room should be used for storing your clothes and other personal belongings.
If you need anything during your stay, press the “call button” which is located on your side rail or by your bed in order to contact the nurses’ station. If you’re in the bathroom and need nursing assistance, pull the cord on the wall and a nurse will promptly come to help you.
Your bed was designed for your comfort and can be raised or lowered to the position which is most comfortable for you. For your safety, do not get in and out of bed without help when the bed is in a “high” position or when you are weak.
MANY PEOPLE WILL CARE FOR YOU
While you are in our care, you will be visited by various members of our staff; some more frequently than others. All hospital employees are required to wear identification badges to help you identify them and their particular roles at Nason Hospital. If you have a specific question about your care, feel free to ask the health professional who is caring for you.
Our nursing staff will work with you to determine your nursing care needs and to help you prepare for discharge. You can expect our staff to treat you in a professional and caring manner during your stay. Others who may come to your room to provide care and services include technicians (cardiopulmonary, lab and x-ray), physical therapy, dietary, and housekeeping staff
PAIN AND COMFORT
Managing your pain and keeping you comfortable is important to us. Please notify your caregiver if you are experiencing pain or discomfort.
We will ask you to use this scale to tell us the intensity of your pain and to assess the effectiveness of the treatment we provide.
YOU’LL BE PROVIDED WITH NUTRITIOUS MEALS
Your diet is an important part of your recovery, so we make every effort to provide nutritionally-balanced, appetizing meals. A menu will be provided daily for you to select foods which comply with the diet that has been prescribed by your physician.
Our dietitian provides nutrition education free of charge for patients and is available to consult with families. If you have any specific needs or requests, ask your nurse to make arrangements for you or your family to meet with the dietitian. Some procedures (x-ray, surgery, etc.) may require a change from your usual diet and eating habits. You will be notified of these changes.
One guest meal will be offered as a courtesy to a parent or guardian/designee of a pediatric patient (age 14 and under) at each meal during their stay.
Nason Hospital celebrates with you on happy occasions! If you are having a birthday or anniversary during your hospital stay, please tell your nurse so that we can celebrate with you.
Upon your admission to the hospital, you will be assigned to a room that is equipped with a direct-dial telephone for you to use for receiving and making calls. To make a telephone call, please follow the appropriate instructions below:
• To make a local call, dial “9” + the number. Local calls can be made free of charge
• Long distance calls must be made collect, charged to home phone or calling card charge:
• Within 814 area code: dial 9 + 0 + 814 + number
• Outside 814 area code: dial 9 + 0 + area code and number
• AT&T: dial 9 + 1 + 800-225-5288 - must call collect or charge to card
• To call within the hospital, dial the appropriate 4-digit extension number.
Family members and friends may contact you directly by dialing 224 + your direct extension number. Check this number on your phone.
Cell phones may be utilized for communication in patient rooms and waiting areas.
The use of any audio or video recording capable devices within the Hospital may constitute not only an invasion of patients’ and employees’ personal privacy, but may breech confidentiality of the patient, Hospital, or Hospital-related information, including without limitation, reports, documents, notes, files, records, oral information, computer files, similar material or other protected information. Therefore, these functions are not permitted to be used within the Hospital. When photography or recording is needed, this should be coordinated with hospital staff in accordance with both Hospital policy and the patient’s written permission.
Nason Hospital equips each room with a television that provides access to local cable channels and closed-circuit educational channels free of charge for your viewing.
Operation of the television:
• To turn on: Touch the TV indicator on the bed controls or the nurse call remote.
• To turn off: Hold the TV indicator on the bed control until the set turns off.
PUBLIC WIRELESS INTERNET ACCESS
This service is free of charge and subject to the following terms and conditions of use:
All electrically powered devices brought into and/or used in patient care areas must bear a valid safety inspection sticker, issued by maintenance, regardless of ownership.
• Wireless access is provided as a public service free of charge on an as-is basis with no guarantee and no warranty. Nason Hospital’s Wireless network is subject to periodic maintenance and unforeseen downtime.
• At its sole discretion, Nason Hospital may terminate this public service at anytime without prior notice.
• Information passing through Nason Hospital's wireless access is not secured and may be monitored, captured, or altered by others. There are risks involved with connecting to a public wireless connection, such as possible viruses, malware, loss of data, possible hacking/snooping by others connected, possible hardware/software failure. It is your sole responsibility to protect your information from all risks associated with using the Internet, including any damage, loss, or theft that may occur as a result of your use of Nason Hospital's wireless access.
• All Wi-Fi users should have up-to-date antivirus software installed on their computers.
• If a user has problems accessing the Internet over these connections, staff will not assist in making changes to the user's network settings or perform any troubleshooting on the user's own computer. Users should refer to their owner's manuals or other support services offered by their device manufacturer.
• Nason Hospital assumes no responsibility for the safety of equipment; users must keep their equipment with them at all times.
• In using this free Internet access, you agree and hereby release, indemnify, and hold harmless, Nason Hospital, its officers and employees, and any affiliate, from any damage that may result from your use of this wireless access.
• While using this wireless access, you acknowledge that you are subject to, and agree to abide by all laws, and all rules and regulations of Nason Hospital, the State of Pennsylvania, and the federal government that is applicable to Internet use.
• Printing is not available via the wireless connection. If the user desires to print, the file can be saved to a flash/thumb drive or emailed to themselves for printing at home.
• Laptop owners may not hold Nason Hospital liable for their personal equipment due to electrical surge, brownout, blackout or any other damages due to faulty wiring and/or electrical problems.
• If you do not agree to the above terms, please disable your wireless connection or turn off your computer.
All letters, packages, and flowers that are addressed to you will be delivered directly to your room. To avoid confusion, inform your family and friends of your hospital room number so that your items will be delivered promptly. Letters and packages that arrive in the mail after your discharge will be forwarded to you.
If you would like to send mail, please give the stamped material to your nurse so that it can be mailed for you.
Newspapers and other reading materials can be purchased from the Hospital Gift Shop. If you want to leave the nursing unit, please notify your nurse.
Hospital parking for inpatients and visitors is provided in the front lot of the hospital. Designated parking areas are provided in the rear of the hospital for those patients requiring outpatient or emergency services.
This area is located off the Main Lobby for the convenience of anyone desiring a quiet place for rest and meditation.
We understand that you may be experiencing circumstances that may be difficult for you at this time. Persons in need of hospital care often rely on their faith to help them deal with stressful situations. Your spiritual needs will usually be met by your own clergy.
However, the volunteer Chaplain Program provides an individual who makes daily visits to provide spiritual counseling and guidance to those requesting this service. They will also notify your church if desired. On-call services for emergency needs can be arranged by contacting your nurse.
YOUR VISITORS ARE OUR GUESTS TOO
We offer conveniences to your visitors and try to make them feel comfortable while they’re visiting --- because their visits are an important part of your recovery!
The Nason Hospital Snack Bar located just off the Main Lobby at the front Hospital entrance, is open to the public Monday through Friday 8am 7 pm. They serve food and snacks and have a wide selection of gift items. Vending machines are located throughout the Hospital (near Emergency Department and Human Resource Office).
Guest trays are available for a nominal cost when the Snack Bar is closed for one guest to share a meal with his/her family member.
Information on local hotels, bed and breakfasts, restaurants and transportation area is available upon request from your nurse.
Family and friends of patients who are having surgery may wait in the lobby at the front of the hospital. Waiting areas are adjacent to the Emergency Department for the family of patients who are receiving emergency services. Staff will keep the family up-to-date periodically regarding the patients’ condition and progress.
We ask that individuals who are visiting be considerate and confidential by limiting noise and conversation outside of patient rooms. Please make confidential phone calls in the patient room or in the waiting room and use the waiting areas in lieu of the hallways. This helps us to maintain a quiet and private environment for our patients and clear the hallways for immediate access to our patients when needed.
Wireless Internet Service
This service is free of charge and subject to the terms and conditions previously discussed in this booklet.
LEAVING THE UNIT
Patients may be permitted to leave the unit for short periods of time, if they have an appropriate physician order and it does not interfere with treatment. Contact your nurse if you desire to leave the unit. If it is appropriate your nurse will educate you regarding safety issues and responsibilities.
Notary Public services are also available for your use free of charge. Ask your nurse or the director of social services to arrange for this service.
SMOKE AND TOBACCO FREE POLICY
Because we care about you - Nason Hospital is a tobacco-free facility. Our goal is to protect the health and safety of our patients, visitors and employees. Smoking tobacco or use of smokefree tobacco products (chewing, sniffing, placed between gum and teeth) or the use of vapors, herbal or e-cigarettes is prohibited in an area of the Nason Hospital or associated offices (Home Health, Nason OB/Gyn, Nason Pediatrics or Wound Healing) by patients, staff or visitors.
This decision has been based on overwhelming evidence that tobacco smoke is dangerous whether inhaled from a cigarette or breathed from the air. We kindly ask everyone to observe our policy of “no smoking” within the hospital. For those who smoke outside the hospital, please kindly utilize the smoking huts provided at both the front entrance and the Emergency Department entrance. Please extinguish cigarettes and place them in the containers that are provided in the designated smoking huts.
A smoke-free policy places the greatest burden on the hospitalized patient who must abstain from smoking for extended periods at a time of personal stress. We realize that this requires some big adjustment for those patients and staff who are accustomed to smoking, and we are ready to provide you with the needed support and understanding as you make this change in your life. You may want to talk with your physician if you have difficulty not smoking. For those who would like information about quitting, a trained respiratory technician will provide services. Smoking cessation classes are offered by the hospital.
Outdoor smoking shelters are located outside of the ED entrance and between the front parking lot and front entrance of hospital and in the courtyard between Radiology and OPSU. Staff are only permitted to use the courtyard shelter.
PATIENT RIGHTS AND RESPONSIBILITIES
As a patient of this hospital, or as a family member or guardian of a patient at this hospital, we want you to know the rights you have under federal and Pennsylvania state law as soon as possible in your hospital stay. We are committed to honoring your rights, and want you to know that by taking an active role in your health care, you can help your hospital caregivers meet your needs as a patient or family member. That is why we ask that you and your family share with us certain responsibilities.
As a patient you or your legally responsible party, have the right to receive care without discrimination due to age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language, disability, gender identity, or who will pay your bill. As our patient, you have the right to safe, respectful, and dignified care at all times. You will receive services and care that are medically suggested and within the hospital’s services, its stated mission, and required law and regulation.
You have the right to:
• Have a family member, another person that you choose, or your doctor notified when you are admitted to the hospital.
• Receive information in a way that you understand. This includes interpretation and translation, free of charge, in the language you prefer for talking about your health care. This also includes providing you with needed help if you have vision, speech, hearing, or cognitive impairments.
• Designate a support person, if needed, to act on your behalf to assert and protect your patient rights.
• Receive information about your current health, care, outcomes, recovery, ongoing health care needs, and future health status in terms that you understand
• Be informed about proposed care options including the risks and benefits, other care options, what could happen without care, and the outcome(s) of any medical care provided, including any outcomes that were not expected. You may need to sign your name before the start of any procedure and/or care. “Informed consent” is not required in the case of an emergency.
• Be involved in all aspects of your care and to take part in decisions about your care.
• Make choices about your care based on your own spiritual and personal values.
• Request care. This right does not mean you can demand care or services that are not medically needed.
• Refuse any care, therapy, drug, or procedure against the medical advice of a doctor. There may be times that care must be provided based on the law.
You have the right to:
• Expect the hospital to get your permission before taking photos, recording, or filming you, if the purpose is for something other than patient identification, care, diagnosis, or therapy.
• Decide to take part or not take part in research or clinical trials for your condition, or donor programs that may be suggested by your doctor. Your participation in such care is voluntary, and written permission must be obtained from you or your legal representative before you participate. A decision to not take part in research or clinical trials will not affect your right to receive care.
• Decide if you want visitors or not while you are here. The hospital may need to limit visitors to better care for you or other patients.
• Designate those persons who can visit you during your stay. These individuals do not need to be legally related to you.
• Designate a support person who may determine who can visit you if you become incapacitated.
You have the right to:
• Create advance directives, which are legal papers that allow you to decide now what you want to happen if you are no longer healthy enough to make decisions about your care. You have the right to have hospital staff comply with these directives.
• Ask about and discuss the ethics of your care, including resolving any conflicts that might arise such as, deciding against, withholding, or withdrawing life-sustaining care.
You have the right to:
• Receive a medical screening exam to determine treatment.
• Participate in the care that you receive in the hospital.
• Receive instructions on follow-up care and participate in decisions about your plan of care after you are out of the hospital.
• Receive a prompt and safe transfer to the care of others when this hospital is not able to meet your request or need for care or service. You have the right to know why a transfer to another health care facility might be required, as well as learning about other options for care. The hospital cannot transfer you to another hospital unless that hospital has agreed to accept you.
You have the right to:
• Expect emergency procedures to be implemented without unnecessary delay.
• Receive care in a safe setting free from any form of abuse, harassment, and neglect.
• Receive kind, respectful, safe, quality care delivered by skilled staff.
• Know the names of doctors and nurses providing care to you and the names and roles of other health care workers and staff that are caring for you.
• Request a consultation by another health care provider.
• Receive proper assessment and management of pain, including the right to request or reject any or all options to relieve pain.
• Receive care free from restraints or seclusion unless necessary to provide medical, surgical, or behavioral health care.
• Receive efficient and quality care with high professional standards that are continually maintained and reviewed.
Privacy and Confidentiality
You have the right to:
• Limit who knows about your being in the hospital.
• Be interviewed, examined, and discuss your care in places designed to protect your privacy.
• Be advised why certain people are present and to ask others to leave during sensitive talks or procedures.
• Expect all communications and records related to care, including who is paying for your care, to be treated as private.
• Receive written notice that explains how your personal health information will be used and shared with other health care professionals involved in your care.
• Review and request copies of your medical record unless restricted for medical or legal reasons.
You have the right to:
• Review, obtain, request, and receive a detailed explanation of your hospital charges and bills.
• Receive information and counseling on ways to help pay for the hospital bill.
• Request information about any business or financial arrangements that may impact your care.
You and your family/guardian have the right to:
• Tell hospital staff about your concerns or complaints regarding your care. This will not affect your future care.
• Seek review of quality of care concerns, coverage decisions, and concerns about your discharge.
• Expect a timely response to your complaint or grievance from the hospital. Complaints or grievances may be made in writing, by phone, or in person. The hospital has a duty to respond to these complaints or grievances in a manner that you can understand.
It is the intent of the hospital to provide quality care and address any concerns that you may have. Please feel free to ask questions about any of these rights that you do not understand, please discuss them with your doctor or nurse.
If you have a question about your rights as a patient or have a quality concern related to your care, dial “0” to contact the Patient Representative. Please discuss your concerns with them and appropriate follow-up will be done.
In the event that you have a concern that has not been resolved to your satisfaction or a grievance about your care, please forward these concerns to:
Patient Safety Officer, Nason Hospital
105 Nason Drive Roaring Spring, PA 16673
Please include details of your concern, your name, address and telephone number and a timely, personal response will be given.
Should you feel that your concerns are not adequately addressed or would prefer not to discuss these issues with hospital personnel, you have the right to refer concerns directly to the Pennsylvania Department of Health and/or The Joint Commission :
Pennsylvania Department of Health
Adult and Ambulatory Care Services
Room 5432 Health & Welfare Building
625 Forster Street
Harrisburg, PA 17108-0090
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60681
Medicare beneficiaries may also call Quality Insights of Pennsylvania at 1-800-322-1914 for concerns regarding the quality of their care.
If you believe your privacy rights have been violated, you may file a complaint in writing with our Privacy Officer or with the Secretary of the U.S. Department of Health and Human Services.
As a patient, family member, or guardian, you have the right to know all hospital rules and what we expect of you during your hospital stay.
As a patient, family member, or guardian, we ask that you:
• Provide accurate and complete information about current health care problems, past illnesses, hospitalizations, medications, and other matters relating to your health.
• Report any condition that puts you at risk (for example, allergies or hearing problems).
• Report unexpected changes in your condition to the health care professionals taking care of you.
• Provide a copy of your Advance Directive, Living Will, Durable Power of Attorney for health care, and any organ/tissue donation permissions to the health care professionals taking care of you.
• Tell us who, if any, visitors you want during your stay.
Respect and Consideration
As a patient, family member, or guardian, we ask that you:
• Recognize and respect the rights of other patients, families, and staff. Threats, violence, or harassment of other patients and hospital staff will not be tolerated.
• Comply with the hospital’s no smoking policy.
• Refrain from conducting any illegal activity on hospital property. If such activity occurs, the hospital will report it to the police.
As a patient, family member, or guardian, we ask that you:
• Promote your own safety by becoming an active, involved, and informed member of your health care team.
• Ask questions if you are concerned about your health or safety.
• Make sure your doctor knows the site/side of the body that will be operated on before a procedure.
• Remind staff to check your identification before medications are given, blood/blood products are administered, blood samples are taken, or before any procedure.
• Remind caregivers to wash their hands before taking care of you.
• Be informed about which medications you are taking and why you are taking them.
• Ask all hospital staff to identify themselves.
As a patient:
• You are responsible for your actions if you refuse care or do not follow care instructions.
• You are responsible for paying for the health care that you received as promptly as possible.
• You are expected to follow the care plans suggested by the health care professionals caring for you while in the hospital. You should work with your health care professionals to develop a plan that you will be able to follow while in the hospital and after you leave the hospital.
In Pennsylvania, competent adults have the right to decide whether to accept, reject or discontinue medical care or treatment. In order to protect and safeguard this right it may be necessary to execute an Advance Directive.
An Advance Directive is a written document that you may use, under certain circumstances, to tell others what care you would like to receive or not receive should you become unable to express your wishes at some time in the future.
In Pennsylvania two types of Advance Directives are recognized:
1.) A Living Will; and 2) A Durable Power of Attorney for Health Care.
Consistent with the Federal Patient Self Determination Act of 1990, the hospital informs all adult inpatients of their right to make known their desires concerning their care in the form of advance directives. It is for this reason that patients and their family members are respectfully referred to the patient’s treating physician for a complete discussion of such matters.
Nason Hospital respects the physician/patient relationship as fundamental when patients consider and decide about accepting, withdrawing or withholding medical treatments. The hospital strongly encourages each patient to discuss any such decisions with his or her treating physician. These will include decisions about resuscitating the patient, about providing, withdrawing or withholding treatments such as artificial feeding and the specific circumstances when particular measures or treatments might be desired by the patient.
In the event that your physician or the hospital is unable to comply with your wishes, you will be notified of such, and every effort will be made to assist in arranging a transfer to a physician or facility that can comply with your wishes.
The following priority order listing will be followed when there is no living will and a patient is not competent to make decision: 1) spouse, 2) adult child, 3) parent,
4) adult sibling, 5) adult grandchild or 6) close friend.
The Director of Social Services is available to assist patients and their families with more information regarding Advance Directives and for individuals interested in completing an Advance Directives while at the hospital.
VISITING HOURS AND POLICIES
We kindly ask your visitors to observe posted visiting hours.
Medical/Surgical: 9:00 a.m. 8:00 p.m.
Children under age 12: limited to 15 minute visits and must be accompanied by adult
Obstetrics: Visiting hours for family and friends 11AM 2PM and 4PM 8PM.
Visitation for those under age 12 will be limited to the newborn’s brothers and sisters.
No more than two visitors in the mother’s room at a time.
Visitors must ring a buzzer to request access to the Special Delivery Unit. OB staff will have a phone to communicate and allow entry from anywhere on the unit and communication and access can also be activated from the OB desk.
Intensive Care Unit: Two visitors at a time at 10AM 1PM and 5PM 8PM
Children under age 12: limited to 15 minute visits and must be accompanied by adult
Emergency Department: One person may accompany patient into ED. They may be asked to leave during exam or treatment based on patient need
Visitors are requested to adhere to the following:
1. Please limit visitors to no more than two at a time.
2. Please observe the Hospital's "No Smoking" policy.
3. Visitors should not bring food or beverages without checking with nursing staff to assure that they meet the patient's dietary requirements.
4. Animal visitation within the Hospital is prohibited. Please discuss any special need with your nurse/physician and arrangements may be made for an outside visit.
5. A service animal will be able to go where patients and visitors normally are allowed and will need to wear their collar or harness and license, certification or identification paperwork should be provided to the Hospital staff upon request.
Each patient has the right to choose who can visit while they are hospitalized and who can make a decision regarding their visitors in the event that they become incapacitated. If a patient wants to exercise this right, a copy of a Visitation Rights Authorization is available from your nurse. This information will be maintained in the patient’s medical record. Patients also have the right to change this decision at any time during their hospitalization. If desired, they should request a new form to make this change.
This support person may be different or the same as the person who is legally recognized to make medical decisions on behalf of the patient should they be incapacitated. This support person may be family, friend or any individual who is there to support the person during the course of the hospital stay. The support person who is chosen by the patient may be present unless the individual’s presence infringes on other’s rights or safety or is medically or therapeutically contraindicated to provide emotional support during the course of their stay.
This policy also enables the patient to have a trusted friend or family member with them during healthcare discussions as a way to promote understanding of medical, clinical or other information that is being shared with the patient. It is important to involve both the patient and the person who is going to be providing ongoing care after discharge in this process. To promote patient health and safety, it is important to share valuable information (e.g. medical history, conditions, medications, allergies) with the patient’s chosen person who may not be the patient’s legal representative, but may be important and beneficial in developing the patient’s plan of care.
You have the right to decide if you want visitors while you are in the hospital and to designate who can visit during your stay. These individuals do not need to be legally related to you. You also can designate a support person who may determine who can visit you if you become incapacitated. These decisions can be changed at any time by notifying your nurse or physician. Should you wish to exercise this right, please complete the following and/or provide other written notification of your decision.
Visitors will not be restricted, limited or otherwise denied visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
We want you ensure that all visitors enjoy full and equal visitation privileges consistent with your preference. When there is a need for a clinically necessary restriction or limitation, due to reasons such as infection control, safety or health, you and your visitors will be notified of this need and the reasons for such limitation.
---------------------------------------------------------------------------------------VISITATION RIGHTS AUTHORIZATION:
I give notice and authorize that while hospitalized at Nason Hospital, it is my wish that ____________________________(name of person) be given first preference in being able to visit me, unless I freely give contrary instructions to Nason Hospital staff. I understand that I can change this decision and will notify Nason Hospital staff at that time. This individual is also named to determined who my visitors can be in the event that I am incapacitated and unable to make this decision for myself.
Date: ________ Witness: __________________________
Nason Hospital has made Patient Safety a priority by:
• Creating and educating Hospital and Medical Staff on patient safety practices
• Maintaining a Patient Safety Committee with community representation, which leads the organization’s patient safety efforts
• Participating in the Pennsylvania Patient Safety Authority initiatives
• Maintaining accreditation by The Joint Commission and participating in their patient safety initiatives which include: Implementing best practices related to National Patient Safety Goals:
• Urging patients to become active, involved and informed participants in the healthcare team through the Speak Up Campaign
Contact our Patient Safety Officer if you have any questions or concerns regarding patient safety at (814) 224-6272.
SPEAK UP: HELP PREVENT ERRORS IN YOUR CARE
Everyone has a role in making health care safe physicians, health care executives, nurses, and technicians and patients. Health care organizations across the country are working to make health care safety a priority. You, as the patient, can also play a vital role in making your care safe by becoming an active, involved and informed member of your health care team.
The “Speak Up” program, sponsored by The Joint Commission, urges patients to get involved in their care. Such efforts to increase consumer awareness and involvement are supported by the Centers for Medicare and Medicaid Services.
This initiative provides simple advice on how you, as the patient, can make your care a positive experience. After all, research shows that patients who take part in decisions about their health care are more likely to have better outcomes.
To help prevent health care errors, patients are urged to “Speak Up.”
Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.
Your health is too important to worry about being embarrassed if you don’t understand something that your doctor, nurse, or other health care professional tells you.
Don’t be afraid to ask about safety. If you’re having surgery, the staff will confer with you when marking your surgical site so that there’s no confusion in the operating room.
Don’t be afraid to tell the nurse or the doctor if you think you are about to receive the wrong medication.
Don’t hesitate to tell the health care professional if you think he or she has confused you with another patient.
Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.
Tell your nurse or doctor if something doesn’t seem quite right.
Expect health care workers to introduce themselves when they enter your room and look for their identification badges. A new mother, for example, should know the person to whom she is handing her baby. If you are unsure, ask.
Notice whether your caregivers have washed their hands. Hand washing is the most important way to prevent the spread of infections. Don’t be afraid to gently remind a doctor or nurse to do this.
Know what time of day you normally receive a medication. If it doesn’t happen, bring this to the attention of your nurse or doctor.
Make sure your nurse or doctor confirms your identity, that is, checks your wristband or asks your name, before he or she administers any medication or treatment.
Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
Ask your doctor about the specialized training and experience that qualifies him or her to treat your illness (and be sure to ask the same questions of those physicians to whom he or she refers you.)
Gather information about your condition. Good sources include your doctor, your library, respected web-sites and support groups.
Write down important facts your doctor tells you, so that you can look for additional information later. And ask your doctor if he or she has any written information you can keep.
Thoroughly read all medical forms and make sure you understand them before you sign anything. If you don’t understand, ask your doctor or nurse to explain them.Make sure you are familiar with the operation of any equipment that is being used in your care. If you will be using oxygen at home, do not smoke or allow anyone to smoke near you while oxygen is in use.
Ask a trusted family member or friend to be your advocate.
Your advocate can ask questions that you may not think of while you are under stress and can help to make sure you get the right medications and treatments.
Your advocate can also help remember answers to questions you have asked, and speak up for you if you cannot. Make sure this person understands your preferences for care and your wishes concerning resuscitation and life support.
Review consents for treatment with your advocate before you sign them and make sure you both understand exactly what you are agreeing to.
Make sure your advocate understands the type of care you will need when you get home.
Your advocate should know what to look for if your condition is getting worse and whom to call for help.
Know what medications you take and why you take them. Medication errors are the most common health care mistakes.
Ask about the purpose of the medication and ask for written information about it, including its brand and generic names. Also inquire about the side effects of the medication.
If you do not recognize a medication, verify that it is for you. Ask about oral medications before swallowing, and read the contents of bags of intravenous (IV) fluids. If you’re not well enough to do this, ask your advocate to do this.
If you are given an IV, ask the nurse how long it should take for the liquid to “run out.” Tell the nurse if it doesn’t seem to be dripping properly (that is too fast or too slow).
Whenever you are going to receive a new medication, tell your doctors and nurses about allergies you have, or negative reactions you have had to medications in the past.
If you are taking multiple medications, ask your doctor or pharmacist if it is safe to take those medications together. This holds true for vitamins, herbal supplements, and over-the-counter drugs, too.
Use a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by The Joint Commission.
Ask about the health care organization’s experience in treating your type of illness. How frequently do they perform the procedure you need and what specialized care do they provide in helping patients get well?
If you have more than one hospital or other facility to choose from, ask your doctor which one offers the best care for your condition
Before you leave the hospital or other facility, ask about follow-up care and make sure that you understand all of the instructions.
Go to Quality Check to find out whether you hospital or other health care organization is accredited.
Participate in all decisions about your treatment. You are the center of the health care team.
You and your doctor should agree on exactly what will be done during each step of your care.
Know who will be taking care of you, how long the treatment will last, and how you should feel.
Understand that more tests or medications may not always be better. Ask your doctor what a new test or medication is likely to achieve.
Keep copies of your medical records from previous hospitalizations and share them with your health care team. This will give them a more complete picture of your health history.
Don’t be afraid to seek a second opinion. If you are unsure about the nature of your illness and the best treatment, consult with one or two additional specialist.
The more information you have about the options available to you, the more confident you will be in the decisions made.
Ask to speak with others who have undergone the procedure you are considering. These individuals can help you prepare for the days and weeks ahead. They also can tell you what to expect and what worked best for them as they recovered.
Should your surgical treatment require an anesthetic, an anesthesiologist will evaluate you and, in consultation with your physician, select the appropriate anesthetic. Anesthesiologists are responsible for the medical management of your anesthetic as well as your recovery from anesthesia.
CARDIOPULMONARY SERVICES (RESPIRATORY/CARDIOVASCULAR/EEG)
Cardiopulmonary Services (Respiratory/Cardiovascular) are allied health specialties instrumental in the diagnosis, treatment, management and preventive care of patients with respiratory or cardiac problems. All treatment for respiratory diseases or heart conditions is carried out by the order of your physician.
Electroencephalography (EEG) is the recording of the electric impulses of the brain. This diagnostic study is carried out by the order of your physician. A physician trained in neurology will study the test results to aid in diagnosing your illness.
Nason Hospital’s Emergency Department is open 24 hours a day, seven days a week. The department is staffed by a licensed physician, registered nurses and other personnel that are capable of rendering comprehensive emergency care.
A patient’s condition is assessed upon arrival. Those in most serious need will be treated first. The Emergency Department is provided to care for those in need of immediate services for health conditions requiring urgent or emergent treatment and is not intended to take the place of your personal physician’s office.
HOME HEALTH SERVICES
Nason Hospital’s Home Health Department is a home care program that provides professional, caring services at home. Members of the home health team provide a wide range of health care and social services to patients and their families in the familiar and comfortable setting of their homes. The services offered include skilled nursing, home health aide services, medical social services, physical therapy, speech pathology, medical supplies, nutritional guidance and other consultative services.
A coordinated interdisciplinary program of supportive services of pain and symptom control is available for terminally ill patients and their families and is directed by a physician and other appropriate professional staff. This care is provided in both the home and hospital settings.
INTENSIVE-CORONARY CARE UNIT
The Intensive-Coronary Care Unit is an area designed for those patients who are critical and require continuous visual observation and electronics monitoring. Nurses assigned to these areas have been trained in dealing with critical medical situations and in the use of lifesaving equipment. Patients are admitted and discharged from this unit upon order of the attending physician.
Nason Hospital’s Laboratory is directed by a pathologist. Other physicians rely on the pathologist and his laboratory staff for confirmation of their diagnosis of disease. The Laboratory is staffed by medical technicians/technologists who take samples of your blood and other fluids, or process fluids removed to aid in the identification of a suspected illness. With knowledge obtained from biopsies, blood counts and other laboratory tests, your doctor can select a suitable method of treatment.
OUTPATIENT LABORATORY SERVICES
All testing will be performed at Nason Hospital using the latest state of the art techniques and equipment. Your outcome results will be sent to the ordering physician of your tests. No appointment is needed. We are located in rear Nason Hospital with easy accessibility and ample parking.
Our hours of service are from
6:30AM to 7:00PM Monday through Friday and from 7:00AM to Noon on Saturdays. We are closed on Sunday and on major holidays.
Your doctor is a member of Nason Hospital’s Medical Staff and is responsible for your care and treatment while you are a patient at our hospital. All tests, medications and treatments are prescribed by him/her or under his/her direction.
The Medical/Surgical Units include a pediatric area as well as private and semi-private rooms for adult and adolescent patients. Telemetry is available for the care of those patients who require cardiac monitoring of coronary conditions.
Nason Hospital’s Obstetric “Special Delivery” Unit provides family-centered, birthing suites where the mother can proceed from labor through normal delivery and recovery in the same room. Prepared child birth classes are offered to prepare the mother and family for labor, breast feeding and the introduction of a new member into the family.
Our Surgical Department is staffed by trained personnel and equipped with modern instrumentation in order to perform surgical operations.
OUTPATIENT SURGICAL UNIT
An Outpatient Surgical Unit provides greater convenience to the patient requiring same day surgery but not inpatient hospitalization. This unit provides constant observation and nursing care to the patient preoperatively and postoperatively until the patient is discharged.
Nason Hospital provides a well-stocked Pharmacy that is directed by registered pharmacists who assure that the patient promptly receives the appropriate medication ordered by the physician.
Your physician may prescribe various treatments in order to relieve pain, improve motion or increase strength and function of limbs incapacitated by illness or injury. The department is staffed by a licensed physical therapist and certified therapy assistants. Occupational therapy services are also provided by a licensed occupational therapist.
RADIOLOGY (X-RAY AND SPECIAL IMAGING)
Should you require diagnostic X-rays, nuclear medicine, ultrasound, DEXA studies, mammography, MRI or CT, your physician will refer you to the Radiology Department for these while you are hospitalized or will arrange them to be done as an outpatient when appropriate.
Nason Hospital’s Radiology Department is equipped with Computerized Tomography (CT) and a Magnetic Resonance Imaging (MRI) unit, two of the leading technologies benefiting both patients and physicians.
The department is directed by a radiologist, who performs certain procedures, interprets your examinations and submits written reports of the findings to your physician. The department is also staffed by registered radiologic technologists.
Patients are usually taken to this room immediately following surgery so they may receive appropriate care by the nursing and anesthesia staffs until they recover from anesthesia and can be returned to their room.
The Department of Social Services helps patients and their families cope with the impact of illness in their lives.
Services include discharge planning, counseling and referral to other community services or agencies.
WOUND HEALING PROGRAM (814) 224-2566
The Nason Wound Healing Program focuses on preserving limbs and healing difficult wounds through a comprehensive team approach. Adjacent to Nason Hospital, we are easily accessible with ample parking for your convenience.
The staff includes physicians, nurses, diabetic educators, nutritionists and Therapists who are highly-skilled and experienced in healing complex wounds by applying evidenced-based, medical and surgical techniques that are outcome focused and cost effective.
LEAVING THE HOSPITAL
Discharge planning is an essential part of the care you receive while staying at Nason Hospital. Members of Nason’s health care team will work with you and your family throughout your stay to plan for your needs and to make arrangements for care and services that you will need after you are discharged from the hospital.
The Social Services Director, along with members of the discharge planning team, will assist you in this process. If needed, they will make referrals and work with community agencies on your behalf to arrange for a stay in an extended care facility or for home health or hospice care services, and/or to obtain needed home medical equipment. There is a variety of community resources available to assist you with meeting your post hospital needs.
The Director of Social Services will be available to explain which community resources are appropriate and available and to explain financial requirements for these services. You and your family will be asked to choose which resources
best meet your needs on discharge from the hospital. The Director of Social Services can provide emotional support and counseling to you as you prepare for your discharge, members of the discharge planning team will make any necessary referrals for community services. You will then be contacted by those agencies for further follow-up.
STATEMENT OF LICENSURE AND ACCREDITATION
Nason Hospital is licensed by the Department of Health, Commonwealth of Pennsylvania, and is fully accredited by The Joint Commission (consisting of American College of Physicians, American College of Surgeons, American Hospital Association, American Medical Association), College of American Pathologists, and American College of Radiology. These accreditations signify that Nason Hospital maintains rigid standards regarding our medical, nursing, technical, governing body and administrative staff, our facilities and equipment, and all other factors that contribute to quality services and patient care.