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Emergency Room
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Patient Rights
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You may want to bring a few personal items with you from home such as a bath robe, slippers, pajamas, deodorant, toothbrush and reading materials. If you wear dentures, contact lenses, glasses, or a hearing aid, you should bring their containers so they will be protected during your stay.

Please bring a list of any medications which you are currently taking so you can provide this information for your physician while in the hospital. Do not take any medicine other than what is given to you by the nurse. Herbal remedies will not be provided by the hospital. Ask your physician if you are permitted to use your own while hospitalized.

You should not bring valuables (jewelry, credit cards, large sums of cash, etc.). However, you may wish to keep a few dollars with you for incidental purchases such as newspapers or magazines. If you have any valuables with you as a result of an emergency admission, we ask that you send them home with a family member or contact your nurse to have them secured in a safe place.

Only electrical items (razors, hair dryers, radios, etc.) that meet the hospital’s safety standards may be used. Please request our nursing staff to have these items checked for you.

You should also bring your insurance cards/information (Medicare, Blue Cross, or other) and social security card with you.


Upon your arrival at Nason Hospital, you will be interviewed by a member of our admissions staff and will be asked to sign appropriate forms for the services you will receive while you are in our care.
The interviewer will also complete the necessary paperwork so that your bill can be submitted to the appropriate party responsible for payment.

If you have not had pre-admission testing, it may be necessary for you to have some diagnostic testing before going to your room. If this is required, it will be explained to you at that time. You will then be escorted to the room to which you have been assigned based on your medical needs and services required.


As you settle into your room, your nurse will orient you to your surroundings. The closet and drawers located in your room should be used for storing your clothes and other personal belongings.

If you need anything during your stay, press the “call button” which is located on your side rail or by your bed in order to contact the nurses’ station. If you’re in the bathroom and need nursing assistance, pull the cord on the wall and a nurse will promptly come to help you.

Your bed was designed for your comfort and can be raised or lowered to the position which is most comfortable for you. For your safety, do not get in and out of bed without help when the bed is in a “high” position or when you are weak.


Managing your pain and keeping you comfortable is important to us. Please notify your caregiver if you are experiencing pain or discomfort.


While you are in our care, you will be visited by various members of our staff; some more frequently than others. All hospital employees are required to wear identification badges to help you identify them and their particular roles at Nason Hospital. If you have a specific question about your care, feel free to ask the health professional who is caring for you.

Our nursing staff will work with you to determine your nursing care needs and to help you prepare for discharge. You can expect our staff to treat you in a professional and caring manner during your stay. Others who may come to your room to provide care and services include technicians (cardiopulmonary, lab and x-ray), physical therapy, dietary, and housekeeping staff.


Your diet is an important part of your recovery, so we make every effort to provide nutritionally-balanced, appetizing meals. A menu will be provided daily for you to select foods which comply with the diet that has been prescribed by your physician.

Our dietitian provides nutrition education free of charge for patients, and is available to consult with families. If you have any specific needs or requests, ask your nurse to make arrangements for you or your family to meet with the dietitian. Some procedures (x-ray, surgery, etc.) may require a change from your usual diet and eating habits. You will be notified of these changes.

If you are having a birthday or anniversary during your hospital stay, please tell your nurse so that we can provide a dessert that's a little special.


Upon your admission to the hospital, you will be assigned to a room that is equipped with a direct-dial telephone for you to use for receiving and making calls. To make a telephone call, please follow the appropriate instructions below:

To make a local call, dial “9” + the number. Local calls can be made free of charge.
To call within the hospital, dial the appropriate 4-digit extension number.

Long distance calls must be made collect, or can be billed to your telephone credit card or your home telephone number. Family members and friends may contact you directly by dialing 224 + your direct extension number.

Cell phones may be utilized in patient rooms and waiting areas. Photographic images may only be taken with patient permission.


Nason Hospital equips each room with a television that provides access to local cable channels and closed-circuit educational channels free of charge for your viewing.

Operation of the television:

To turn on: Touch the TV indicator on the bed controls or the nurse call remote.

To turn off: Hold the TV indicator on the bed control until the set turns off.


All letters, packages, and flowers that are addressed to you will be delivered directly to your room. To avoid confusion, inform your family and friends of your hospital room number so that your items will be delivered promptly. Letters and packages that arrive in the mail after your discharge will be forwarded to you.

If you would like to send mail, please give the stamped material to your nurse so that it can be mailed for you.

Newspapers and other reading materials can be purchased from the Hospital Gift Shop. If you want to leave the nursing unit, please notify your nurse.


Patients maybe permitted to leave the unit for short periods of time, if they have an appropriate physician order and it does not interfere with treatment. Contact your nurse if you desire to leave the unit. If it is appropriate your nurse will educate you regarding safety issues and responsibilities.


Because we care about you - Nason Hospital is smoke and tobacco free. Our goal is to protect the health and safety of our patients, visitors and employees. This decision has been based on overwhelming evidence that tobacco smoke is dangerous whether inhaled from a cigarette or breathed from the air. We kindly ask everyone to observe our policy of “no smoking” anywhere within the hospital. For those who smoke outside the hospital, please kindly utilize the smoking huts provided at both the front entrance and the Emergency Department entrance  to the hospital. Please extinguish cigarettes and place them in the containers that are provided in the designated smoking huts

A smoke-free policy places the greatest burden on the hospitalized patient who must abstain from smoking for extended periods at a time of personal stress. We realize that this requires some big adjustment for those patients and staff who are accustomed to smoking, and we are ready to provide you with the needed support and understanding as you make this change in your life. You may want to talk with your physician if you have difficulty not smoking. For those who would like information about quitting, a trained respiratory technician will provide services. Smoking cessation classes are offered by the hospital.


Discharge planning is an essential part of the care you receive while staying at Nason Hospital. Members of Nason’s health care team will work with you and your family throughout your stay to plan for your needs and to make arrangements for care and services that you will need after you are discharged from the hospital.

The Director of Social Services, along with members of the discharge planning team, will assist you in this process. If needed, they will make referrals and work with community agencies on your behalf to arrange for a stay in an extended care facility or for home health or hospice care services, and/or to obtain needed home medical equipment. There is a variety of community resources available to assist you with meeting your post hospital needs.

The Director of Social Services will be available to explain which community resources are appropriate and available and to explain financial requirements for these services. You and your family will be asked to choose which resources
best meet your needs on discharge from the hospital. The Director of Social Services can provide emotional support and counseling to you as you prepare for your discharge, members of the discharge planning team will make any necessary referrals for community services. You will then be contacted by those agencies for further follow-up.